Points West Moving

I would just like to thank Jeff and Dennis for my move from Kelowna to Regina,Saskatchewan. The crew that packed by Kitchen and Breakables were amazing.Not one item was damaged. My goods were loaded on April 02, 2024 at 9:00am sharp and the crew had everything loaded by 2:00pm.Delivery in Regina was on April 05 as requested and the crew arrived at 9:00am.This was the best move I have ever had.If you looking for a professional moving company try Points West Moving.I highly recommend this company.Vannesa G

Move size: 3 Bedroom Home Service cost: $4000

My move from Kelowna to Calgary was the worst move I've ever made. My belongings were stored by Points West until we purchased in Calgary. Mice got into my boxes and chewed a lamp shade, a quilt etc. They also left droppings in the boxes.

The furniture wasn't wrapped correctly so there was damage to the top of dressers and to my teak dining table. When I tried to make a claim I didn't receive a response for weeks, then the answer was I should have made my claim earlier. Dennis also referred my to a clause in the contract indicating that lost pictures (Bateman, 2 Peter Snyder and Lynn Gregson) should be claimed on my house insurance. I was unable to claim on my house insurance because they required an appraisal and for the prints to be listed separately. Dennis gave me the impression my belongings would be kept separately in the warehouse. I don't feel that was the case.

The truck driver arrived at the wrong address when they delivered my belongings to Calgary even though I had emailed with our Calgary address.

I would not recommend this moving company. This was a very costly move considering all the damage to my belongings.

Move size: 2 Bedroom Home Service cost: $6050

I just want to say thank you to Points West

Moving for my recent move with them. From

the moment Kevin, Simon, and Brad appeared

to load my belongings I felt a sense of relief

and confidencel All three were pleasant,

efficient and completely put my mind at ease.

Three days later at the other end of the move I

was happy to see Kevin's famllar face and

Harry his helper Everything unloaded in a few

hours. I have moved many times and used big

name companies and even uhaul . This was

rlght up there with the best of my experiences.

Thank.you

Move size: 3 Bedroom Home Service cost: $3200

While Dennis was very nice, our total moving experience was not good. The packers seemed inexperience as items were poorly packed in poorly labeled or not labelled boxes. One bathroom closet was completely missed as well as other items left behind. Several items broken, hardwood floor scratched as witnessed by driver. Arrival in Calgary was late (elevator booked for 4 hours) and only 3 men to unload. One was very rude to other condo owners wanting to use elevator and the other smelled strongly of alcohol. We tried to claim for damage but were told we had only one week to submit a claim, and company not responsible if they did not unpack! We wanted to support a local company but cannot recommend this company. Suggest reading the fine print before hiring these people. They are overpriced for the service we received

Move size: 3 Bedroom Home Service cost: $7200

I sold my home on December 01, 2023

I received a letter from Points West Moving offeringa free Moving quote. They FIRM PRICE their long distance moves.

A sales person came out to my residence on December 12 and gave me a firm price of $8200.00 for my move from Merritt, BC to Airdrie, Alberta.

The price included a full pack and storage for one week on a moving trailer. Packing was done on Jan 02, 2024 and loading on Jan 03, 2024. Delivery date was Jan 10 in Airdrie.

Service was top notch and and the company was on time at origin and destination. Points West Moving was the only company to come to my residence for the Moving quote. No other companies would come to my residence and wanted to do the quote over the phone and would not give me a firm price. I highly recommend Points West Moving. Number one in my books.

Move size: 3 Bedroom Home Service cost: $8200

We moved from Kamloops, BC to Calgary, AB and used Points West Moving for a complex move with delicate antiques.

This company went WAY above and beyond in easing our stress, accommodating our time line in a hectic time of the year and making sure we did not have to worry about our possessions.

Our packing date was Dec 4th, 2023 and a crew of 5 packers showed up at 9:00am sharp.

The packing was completed by 3:00pm the same day!

The loading was done the next day on Dec 5th. 4 employees showed up and was completed in a timely manner.

Points West Moving was also able to deliver our goods on Dec 7th right on time in Calgary. They also supplied 4 employees on this day.

From the packing to the loading in Kamloops and the delivery in Calgary, Points West Moving office staff, packers, and the driver and his crews were exceptional.

Thanks for the excellent customer service and quality.

Holly Dansforth

Move size: 3 Bedroom Home Service cost: $6000

This was my second move with Points West Moving.

I moved from Vancouver Island back to Kelowna.

I had a full pack and also transported by car in the moving trailer.

I moved January 03, 2024 and my shipment was delivered Jan 07, 2024.

Points West Moving is bonded and do criminal checks on all employees.

Floor runners were used on carpets and hardwood floors.

The moving and packing crews were friendly and very professional

I would recommend Points West Moving to anyone who is making a move in the future.

Special thanks to Dennis and Jeff and staff.

Karen Robertson

Move size: 4+ Bedroom Home Service cost: $8000

We Used Point west moving this fall to relocate for work, we signed a contract that showed $50,000 insurance on our goods. Everything went fairly smooth until the mover was bringing in the last box, which happened to be a TV. He slipped and fell holding the TV and landed on the corner of the box. The corner of the TV was very damaged, we opened the box to find the entire screen was shattered. The mover felt very bad and assured us if went sent a claim in within 7 days that we would be covered. He signed off at the bottom of the contract acknowledging he was at fault for the damaged TV, he took several pictures and sent them off to his boss so there was no surprises.
After 3 days we sent in our claim, knowing we only had 7 days to submit a claim or else we would not be covered. After a day Dennis the owner or manager sent back an email saying it had been sent off to their insurance company. The insurance company asked for more pictures showing the damage again and the serial number, which I sent in. After a week of no response I emailed him again. I was then told That there insurance did not cover this, we had to go through house insurance. I sent back several emails asking for reason for the no coverage, I received NO response. I contacted Dennis at Point west through email at first, it took him 3 weeks to reply with I QUOTE "WE DO NOT HAVE ANY INSURANCE COVERAGE FOR YOUR TV DAMAGE. ANY CLAIM FOR THE TV SHOULD BE MADE UNDER YOU HOME INSURANCE"
I proceeded to call Denis, it took another week to finally get a hold of him. He said I do not know why you keep calling we will not cover you tv, it in the fine print on the back page that the $50,000 insurance is only for transport and only cover a complete loss of our goods.
I felt I was completely covered on my good that were being moved, I felt that Dennis at Point west was very misleading.

I personally would not recommend this company to anyone after the experience I had, there are several other moving companies that would have looked after this claim for us if it had happened through them.

If you are looking for a moving company look for someone else!!

Service cost: $2950

WORKING WITH POINTS WEST MOVING LTD. HAS BEEN AN ABSOLUTE PLEASURE. THEIR TEAM OF SKILLED PROFESSIONALS WERE KNOWLEDGEABLE AND PROVIDED TOP NOTCH SERVICE FROM DENNIS THE ESTIMATOR FOR MY MOVE. I FELT VERY CONFIDENT THAT WE WOULD HAVE A GOOD MOVE. POINTS WEST MOVING IS THE ONLY COMPANY THAT WOULD GIVE A FIRM PRICED MOVE. THEY WERE ON TIME ON LOADING DAY IN KELOWNA, BC AND DELIVERED ON TIME IN SPRUCE GROVE, AB. THE COMPANY SHOWED UP WITH 6 EMPLOYEES ON PACKING DAY AND LOADING DAY. I HAD LARGE HOME IN KELOWNA, 4 BEDROOMS AND WAS CONCERNED WITH OTHER QUOTES I HAD OBTAINED. THEY ONLY HAD 5 TON TRUCKS. WHEN WE MOVED TO KELOWNA WE HAD A TRACTOR TRALER UNIT WITH A 53 FOOT TRALER AND THAT IS WHAT POINTS WEST MOVING SUPPLIED. MY MOVE WAS PACKED ON NOVEMBER 25th AND LOADED ON NOVEMBER 26TH 2023. MY POSSESION OF MY HOME IN SPURCE GROVE WAS DEC 01, 2023. THE CREW ANS RIGHT ON TIME YOUR EMPLOYEES ARE TOP NOTCH. I WAS VERY IMPRESSED WITH THE OVERALL MOVING EXPERIENCE. THANKS JEFF AND DENNIS AND ALL YOUR EMPLOYEES.

JASON THOMPSON

Move size: 4 Bedroom Home Service cost: $7000

I took a chance on a smaller company, which turned out to be a mistake on my part. The company lost several items and broke some items. When I contacted them concerning this I was told it was beyond the reporting window and they made absolutely no attempt to find the items or help in any way. They do say you have only 1 week to report issues. This is a very short time period as it takes longer than that to fully unpack. Clearly they know this and likely use it as a means to nullify most claims. When packing up they broke a clay pot and just laughed it off. The mover told me he would find a wheel that was broken off a chair, but I never heard back from him. They did not use complete floor coverings as advertised. Some of the breakable items were poorly packed with little or no paper, and one vase did break.  
The most unfortunate aspect was that they made no attempt at all to find my missing items, or contact me about them, or provide any degree of customer satisfaction.
I was hoping for some attempt at customer satisfaction, but got nothing. From my experience I would certainly never recommend Points West Moving in Kelowna. .

Service cost: $4800